Microsoft adCenter Blog and Forum Community Official support blog and forum community for the users of Microsoft adCenter

Home > Forums > adCenter Advertiser: adCenter Desktop Beta > Can not view Downloaded Data Subscribe RSS

Can not view Downloaded Data

• 07-25-2008 2:42 PM

  • don_vito
  • 
  • 
  • Joined on 07-25-2008
  • Posts 1

  Can not view Downloaded Data

  • Reply
  • Contact

  For the first week or so, this software was working great.  Then a few days ago, it just stopped working for me.
  
  I tried this on 3 different computers and get the same error.
  
  I removed my old copy of the software and installed the latest version today.  When I run the software, it goes straight into a download and shows a download summary of the following

  
  download summary
  notification rules 5
  customers 1
  accounts 5
  campaigns 117
  ad groups 868
  text ads  1008
  keywords 767569
  favorites 1
  
  But every tab (ex. account, keywords, ad groups) is blank like it never downloaded the info.
  
  Do you have any ideas on how I can get this software working again?

   Thank you.
  
  

• 07-30-2008 12:12 PM In reply to

  • BrianH - MSFT
  • 
  • 
  • Joined on 03-12-2008
  • Posts 116

  Can not view Downloaded Data

  • Reply
  • Contact

  Hi Don_Vito,

  If you are having difficulty seeing this data, try clicking the refresh button on the 'Home' tab. This will refresh your local data with current data and allow you to view the performance data.

  Thank you,

  Brian H - MSFT