Hello Chris and Jason,
Thanks for your replies. I've figured out what was wrong. I was trying to login with my adCenter account details rather than my adExcellence account details. A stupid mistake but unfortunately we had a couple of username changes on the adCenter side and this completely threw me off.
So what this implies is that if you enter in the wrong details to that adex form, it returns a Server Error. That's something you might want to investigate further...
It makes for quite a frustrating user experience (especially since the solution was dead simple, just by entering the right information) and there should have been some prompt to tell users that they entered in the wrong details, or at least a redirect to a normal page rather than a broken one.
Why are adCenter and adExcellence accounts seperate? From my perspective I've accrued far too many "accounts" to keep track of now. Just like my hotmail account (which again was a seperate account from this), which probably bounced for you Jason because its filled up and i can't keep track of it either. Maybe its unfair to compare but say for Google Adwords I logged in with the same username for everything - my email, my adwords account, and my exam. I didn't waste so much time standing on the cusp of taking the exam in a great confusion... and all over usernames.
So what is the rationale behind seperating the two services, adCenter and adExcellence?
Regards,
Debbie