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Impressions suddenly stopped even after bidding high

• 08-18-2008 12:16 PM

  • Nick
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  • Joined on 08-18-2008
  • Posts 1

  Impressions suddenly stopped even after bidding high

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  I've recently started using adCenter and I've seen good results with regards to impressions and clicks. Up until now I was regularly receiving a constant flow of traffic. But from a couple of days the impressions suddenly stopped and so did clicks.

   

   I though it was some sort of a reporting glitch and it'd sort itself out. But I became increasingly worried when I saw that even after increasing my bid by more than 3 times I didn't see any increase in impressions.

   

   Can anyone brief me as to why this is happening and what should I do?

   

   Thanks

  Filed under: impressions, reporting, clicks

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• 08-19-2008 11:18 AM In reply to

  • BrianH - MSFT
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  • Joined on 03-12-2008
  • Posts 116

  Impressions suddenly stopped even after bidding high

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  Hi Nick,

  The best option is to contact support to have them look in to this for you. Here is the contact information, you can also use the email support if you are unable to call into support. I feel you would find it more benificial to contact support as they can look over your account. Here is the contact information below.
  
  United States:
  Telephone:  (800) 518-5689 6:00am-18:00pm PST seven days a week
  Easy Assist Remote Desktop Assistance:  (866) 783-1045
  Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts
  
  United Kingdom:
  Telephone:  0800 633 5915 08:00 – 18:00 (UK) Monday – Sunday
  Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts
  
  Canada Support:
  Telephone: (800) 985-4671 6:00am-18:00pm PST seven days a week
  Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts
  
  Singapore Support:
  Telephone: (800) 518-5689 9:00 am – 11:00 am SST Monday through Friday
  Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts
  
  I would also let them know that you had difficulties with the email page as well.
  
  Thank you,
  
  Brian H - MSFT
  

  Filed under: Contact Support