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"index was outside the bounds of the array" error

• 07-31-2008 4:28 PM

  • chuckincw
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  • Joined on 07-31-2008
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  "index was outside the bounds of the array" error

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  Uploading my first adgroup with AdCenter Desktop, I got all to upload except the text ad. I keep getting the error 'index was outside the bounds of the array'. All format seems to be in order. 

• 08-01-2008 1:50 PM In reply to

  • BrianH - MSFT
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  • Joined on 03-12-2008
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  "index was outside the bounds of the array" error

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  Hi Chuckincw,

  This is the first time I have heard of this message, I will have the error message looked in to on our end and let you know the results when I have them.

  I also do have a few questions:
  1: Are you using a 32 or 64 bit operating system?
  2: How many Campaigns are you uploading?
  3: How many adGroups are you uploading?
  4: How many text ads are you uploading?
         b: Are you updating a previous ad you have created?
  5: How many keywords are you uploading?
  6: Has this worked before?
  7: Where does the error display?
  8: Have you attempted to restart Ace?

  Please let me know as these may be helpful in correcting the issue.

  Thank you,

  Brian H - MSFT

• 08-02-2008 10:05 AM In reply to

  • chuckincw
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  • Joined on 07-31-2008
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  "index was outside the bounds of the array" error

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  Hi Brian,

   

  I'll answer the questions I understand!

  1. Don't know - can you specify how I find this out?
  2. No new campaigns - just 1 adgroup to an existing campaign.
  3. One
  4. One
       b.no
  5.twenty-something - but the keywords uploaded fine. It's the ad I get the error on.
  6. No - this is the first time I'm using the Adcenter desktop program
  7. When I hover my mouse over the word "error" next to the ad in the adgroup section. Note: it took me a while to finally accidently discover the error message, after some frustration. I would suggest a more easily locatable error message that informs you why your item didn't upload.
  8. No - I just eventully went online and entered the ad the old way.

   Best Regards,
   Chuck

• 08-05-2008 7:13 PM In reply to

  • BrianH - MSFT
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  • Joined on 03-12-2008
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  "index was outside the bounds of the array" error

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  Hi Chuck,

  I am still waiting for an update on the error you have been receiving and I wil update as soon as I do recieve the results. You can determine if your computer is 32 or 64 bit by right-clicking on the 'My Computer' icon and viewing the properties. 

  Thank you,

  Brian H - MSFT