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Can't Connect to Cloud Server

• 04-30-2008 1:07 PM

  • srl5794
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  • Joined on 04-28-2008
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  Can't Connect to Cloud Server

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  I Tried contacting support and they told me to post here.

   

  I cannot connect to Cloud server  on one of my machines.  I have tried it on another machine and had no issues. 

  Whe i enter in my info and try to test it gives me a test failed message.  Where can i start to try to debug this issue? 

  Filed under: adcenter add on error, adcenter add in login

  Categorized as:

• 05-02-2008 12:25 PM In reply to

  • srl5794
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  • Joined on 04-28-2008
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  Can't Connect to Cloud Server

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  can anyone offer any guidance or atleast a starting point? 
  

• 05-07-2008 12:32 PM In reply to

  • srl5794
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  • Joined on 04-28-2008
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  Can't Connect to Cloud Server

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  thanks! 

• 05-12-2008 2:59 PM In reply to

  • Dylan Huang
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  • Joined on 03-19-2008
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  Can't Connect to Cloud Server

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  Is your machine's datetime accurate? we need accurate time to encrypt the messages between server and client.

   

  Thanks,
  Dylan

• 05-13-2008 9:16 AM In reply to

  • srl5794
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  • Joined on 04-28-2008
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  Can't Connect to Cloud Server

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   Hi Dylan,

  Yes i checked the date and time of my computer and they are within the 5 minute tolerance.  Have many people had issues with this?  I just need a starting point to begin ruling things out right now I have no idea where to go?  I appreciate the help

  thanks

  stephen 

• 05-28-2008 8:09 PM In reply to

  • Dylan Huang
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  • Joined on 03-19-2008
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  Can't Connect to Cloud Server

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  Hey Stephen,

  It is weird that one of your machine work but the other doesn't. Could you send email to adsage@microsoft.com so that we can set up a call for this?

   

  Thanks,
  Dylan