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Crazy policy.

• 04-02-2008 2:50 PM

  • mrsmirk
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  • Joined on 04-02-2008
  • Posts 1

  Crazy policy.

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  My account was deactivated.  I would like to reactivate my account with a new credit card.  I was told (on the phone) that I cannot do this because the account has been deactivated because $1.11 ($1.11!) is owed and the old card expired and it was declined. 

   I was told the only way to get ads up and running would be to entirely re-apply, and set up new campaigns.  I'm not going to do that.  If you can offer a reasonable resolution to this (enter a new credit card, pay the $1.11 and renew my account) I'd like to use your services again.  If you can't, I'll just increase my buys on Yahoo and Google.  This is a crazy policy.

   Gripe letter I sent to microsoft.  Any thoughts out there?

• 04-03-2008 11:53 AM In reply to

  • BrianH - MSFT
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  • Joined on 03-12-2008
  • Posts 82

  Crazy policy.

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  Hi mrsmirk,

  Generally when an account has been deactivated (inactive) for what ever reason, the account is disabled and it cannot be reactivated. The only way to correct it is to create a brand new account and recreating your campaigns and ads once again.

  If you do create a new account, you can have the outstanding ballance from the inactive account transferred to your new account usually within 2 days after you contact suppport to have this process initiated.

  If you would like assistance or further guidance, please private message me with either your username or a ticket provided from support.

  Thank you,

  Brian H - MSFT

  Filed under: accounts, cancelled, inacitve, expired

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